DX Pro

DeskXpand

SUPPORT CHANNELS
Email ticketing
Portal
Website/ticket forms

TICKETING
Reply to tickets
Set status
Set priority
Mark tickets as spam
Delete tickets
View requester info
Filter tickets
Perform bulk actions
Filtered search
Multifile attachments
Sort ticket conversations
Add Private Note
Add Public Note
Ticket Template
Add a to-do
Add a reminder to your to-do list
Set Custom Statuses

AUTOMATION
Load - Balanced Ticket Assignment
HELPDESK MANAGEMENT
Business hours
Multiple Business hours
Custom ticket fields
Dependent fields
Dynamic ticket form
Multiple Product

AGENT MANAGEMENT
Agent groups
Agent roles
Custom agent roles
Agent scope
Agent signature

CUSTOMER MANAGEMENT
Create Contacts
Create Companies
Contact and company fields
Custom contacts and company fields
Dynamic Form
Customer Timeline

KNOWLEDGE BASE
Creating a category
Creating a folder
List of All Category
Creating an article
List of All Articles
List of All Drafts
List of My Drafts
List of all the Published Articles
Article Bulk Action
Article Filtering
Multi-product content management
Approval Workflow
Article Versioning
Article Template

CUSTOMIZATION
Public portal customization
CSS customization
Complete portal customization
Custom Domain Mapping

ANALYTICS AND REPORTING
Helpdesk in-depth
Data Export
Default Dashboard

SECURITY
Custom email servers

CUSTOMER SERVICE
Knowledge base
24x7 email support
Submit a Ticket

DX Pro