Giva Inc.

Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

IT Service Management, IT Help Desk, Help Desk, Call Center, Request Management, Service Management, Customer Support, Customer Service, Knowledge Management, Help Desk Best Practices, Change Management, Best Practices, Customer Service, Customer Satisfaction, Hosted Solution, Root Cause Analysis, SLA Compliance, Real-time Reporting, First-call Resolution, Sales Desk, Service Desk, Service Request